Services FAQ

Equipment is not automatically insured, but you have the option to subscribe to our multi-risk ski insurance for:

• only 2€ per equipment and per day for an adult,

• and 1.50€ per equipment and per day for a child.

You will then be covered against theft and any damage caused to your skis or snowboards.

Sport 2000 offers multi-risk ski insurance which includes both breakage and theft insurance for equipment, as well as insurance in case of cancellation or interruption of stay.

You can subscribe to this insurance for an amount of:

• only €2 per equipment and per day for an adult,

• and €1.50 per equipment and per day for a child.

You will be reimbursed up to the amount of the deposit if, during your stay, all ski lifts are closed for at least one full day.

If you have taken out our multi-risk ski insurance, and you have not had to use it during your stay, you cannot claim a refund.

If you wish to obtain a refund from the insurance, you can send your request to the following address:

GRITCHEN AFFINITY
SPORT 2000 Claims
CS 70139
18021 BOURGES CEDEX

Or send an email to the following address: sinistres@gritchen.fr

For any other type of refund request, please contact us via the website or by email at the address: serviceclient@sport2000.fr. 

If you wish to change your equipment during your stay, you have the option with Multiride.

This option allows you to switch from one type of glide to another, a maximum of 2 times during your stay (minimum 7 days), for an inferior or equal category.

The price varies according to the stores. It is indicated when adding the product to the cart (per skier). 

The following table informs you of the various possibilities available to you by subscribing to the Multiride option. 

The longer you stay, the less you pay!

Most Sport 2000 stores offer a sliding scale rate from 1 to 14 days.

Furthermore, if you book in France for a 7-day stay, it is offered free of charge.

Whether you rent your equipment online or directly in-store, Sport 2000 guarantees well-maintained equipment:

• Bindings are adjusted.

• Your skis are waxed and sharpened.

• Your shoes are deodorized and disinfected.

• Your helmet is deodorized and disinfected.

To know the list of services available in the store of your choice, click on « more info » when selecting your store on our site.

Our ski shops.

Almost all Sport 2000 stores in ski resorts offer their customers to rent their ski equipment.

Rental prices vary depending on the store, the period, and the equipment sought.

Whether it's alpine skis, snowboards, cross-country or touring skis, sleds... our stores will best advise you on which equipment to choose according to your physique, budget, and ski level.

Did you know, at Sport 2000 6=7.

If you rent your ski equipment for a period of 6 days, the 7th day of rental is offered to you if you request it from the participating store (only in France).

The perfect opportunity to ski a little longer and at a lower cost. No more stress about departures. You can return your skis just before leaving.

Some of our Sport 2000 ski shops offer ski lockers.

The locker generally consists of providing a locker for which you have the key and in which you can store several pieces of equipment.

As locker availability may vary from one store to another, we invite you to contact your Sport 2000 store to find out the details of this service (price, availability, maximum number of equipment...).

Ski storage is an alternative to lockers. Some Sport 2000 ski shops can offer their customers to store their equipment outside of the time spent on the slopes.

Depending on the store, you are not necessarily guaranteed to have a locked room during opening hours, although your ski equipment remains supervised by store staff.

To find out the terms and conditions of this service, please contact your Sport 2000 store.

Some of our Sport 2000 ski stores offer home delivery service.

This service generally consists of delivering and adjusting ski equipment to the client's place of residence in the resort. A convenience that will save you from having to go to the store, or even wait there to pick up and adjust your skis, boots, helmets...

Please contact your Sport 2000 store to find out the practical details of this service (prices, schedules, catchment area...).

Some of our Sport 2000 ski shops offer a shuttle service between the shop and the start of the slopes. A real convenience for transporting skiers and their equipment as close as possible to the slopes.

As this service may vary from one shop to another, please contact the Sport 2000 shop to find out the precise scope of the shuttle (prices, schedules, number of places ...).

Choosing the right ski boots is essential for your comfort and safety, but maintaining them well is just as important! It would indeed be a shame to damage the liners and shells due to a lack of maintenance or moisture buildup, especially if you had new custom liners made with Boot Fitting. Here are our expert tips for properly drying and maintaining your ski boots during the season and the rest of the year.

Why dry your ski boot liners?

Whether you practice alpine skiing, ski touring, or cross-country skiing, drying your ski boot liners after each use is crucial for the following reasons:

• Humidity promotes the growth of bacteria and fungi responsible for bad odors and mold, which are not only unpleasant but can also lead to foot infections.

• Damp liners lose thermal efficiency: you risk having cold feet and not fully enjoying your ski session.

• If a liner is exposed to humidity for too long and too often, its durability will be compromised.

Ski boot drying: dryers available in Sport 2000 stores

If you opt for ski boot rental, you will have a secure area available with specific ski boot dryers, present in most Sport 2000 stores. These dryers operate with a ventilation system and gentle heat, which offer several advantages:

• Drying is effective, both for the liners and the inside of the boots.

• The quick-drying technology allows you to retrieve dry boots in a few hours. In practice, you will certainly leave your boots in the store in the evening, to pick them up the next morning: you will have perfectly dry boots!

• The ventilation system and moderate temperature heating preserve the integrity of thermoformed materials of the liner, without risk of damage.

This service is free or included in your rental package when you rent your equipment in a Sport 2000 store. In addition to low prices, payment in several installments, the wide range of available equipment, and additional services, ski rental with Sport 2000 therefore only has advantages! 
And if you can't make your choice among the various pairs available in store, consult our guides to choosing ski boots for children and choosing cross-country ski boots.

What are the other solutions for drying the inside of ski boots?

Don't have a dryer available? Other solutions will allow you to dry your ski boots, and each has its advantages and disadvantages:

• Slide newspaper into the boots: it absorbs moisture, but drying will be slow.

• Place the boots near the heater (radiator, stove, etc.): this is a faster method, but care must be taken that the boots are not too close to the heat, at the risk of deforming them.

• Use a low-temperature hairdryer: it is effective, but requires prolonged manual handling.

• Equip yourself with a portable electric dryer for boots: it's a practical system, but it comes at a price if you want a truly effective device.

How to properly maintain your ski boots during your stay?

Drying is not the only precaution to take to preserve the durability and comfort of your ski boots: we explain what other good practices to implement.

Maintenance of ski boot liners

In addition to daily drying of liners and insoles, it is relevant to spray an antibacterial spray specifically for footwear. Make sure to choose a product that is compatible with all types of materials, including thermoformable liner materials. A quick-drying and residue-free antibacterial spray is also preferable, so you can put on your ski boots quickly after application.

Thanks to this, while using socks that wick away perspiration well and airing your boots every evening, you will avoid the proliferation of bacteria and germs responsible for bad odors. At the same time, you will extend the lifespan of your liners by preventing material degradation. 

Maintenance of the ski boot shell

Even if it is not in direct contact with the foot, the boot shell also deserves special care and appropriate maintenance, just like ski maintenance .

Here's how to proceed simply and effectively:

• Remove liners and insoles after each outing to air them out.

• Clean the exterior after each use by removing snow and dirt.

• Check the condition of the buckles and Velcro strap.

• Spray antibacterial spray inside the ski boots, as you do in each liner.

How to store ski boots off-season?

Is it now time to put your boots back in the closet until the next winter sports season? Proper storage will help preserve your ski boots long-term:

• Carefully clean the shells and liners before storage.

• Dry the boots perfectly before storing them, to prevent residual moisture from causing mold and deforming the materials.

• Close the boot buckles to help them maintain their shape.

• Store the boots in a dry and airy place, without leaving them near a heat source.

With all these tips, you are guaranteed to ski in comfort with dry and healthy boots! Don't forget to also apply some of these tips to your other mountain equipment: gloves, hiking boots, snow boots, etc.

When renting or buying ski equipment, knowing how to choose your skis well is one of the most common questions. But this should not make us forget the importance of also choosing your ski boots well, whether for comfort, performance, safety, or pleasure on the slopes.
And if you want boots that will fit you perfectly, Boot Fitting is the ideal solution: we explain what it is and everything you need to know about this service offered by Sport 2000.

What is Boot Fitting?

In French, « Boot Fitting » could be translated as « ski boot adjustment ». To put it more clearly, it actually involves creating custom ski boots. Boot Fitting is indeed a technique that allows to adjust ski boots to the precise morphology of the feet, which is different for each skier.

By opting for a Boot Fitting service, you will benefit from customization of shells and liners for optimized comfort and performance. This service is often requested when buying new boots, but Boot Fitting equipment can also be used to find the best rental boot pair for you.

This service is available in stores specializing in ski and mountain sports, and is therefore offered in many Sport 2000 rental shops.

Why get a Boot Fitting at a Sport 2000 store?

Some think that Bootfitting is reserved for expert skiers or those with a morphological problem with their foot. In reality, it is a service open to everyone and has many advantages. Indeed, having ski boots adapted to one's morphology generally helps to reduce frequent pain (heel, ankle, toe, etc.) due to ill-fitting or incorrectly adjusted boots. It is also a way to improve energy transmission from the foot to the skis, thus increasing gliding quality and performance.

Adjusted boots also ensure better hold and foot stability in the boot, thus improving comfort and safety.
Finally, Boot Fitting helps to increase the lifespan of the boots by making them more adapted to the skier's morphology.

Create a 100% custom liner

If we look more precisely at the customization of the liner in relation to the morphology, we observe the following advantages:

• better air circulation, reducing perspiration and humidity in the liner;

• blister prevention and pressure points;

• adaptation to the foot shape which reduces unwanted movements inside the boot;

• use of thermoregulating materials, which help maintain a comfortable temperature in the boots.

Deforming the shell to reduce discomfort

By conducting a morphology study using Boot Fitting, one can also act on the shell of the ski boot, which can also be a source of discomfort. The possibilities and benefits are varied:

• reduction of pain related to wide feet, bunions, or other foot deformities;

• optimal foot support while reducing the uncomfortable feeling of tightness;

• possibility to adapt shells for asymmetrical feet.

When to get a Boot Fitting?

Everyone has the opportunity to get a Bootfitting whenever they wish, but some situations are more favorable than others. For example, you can request an analysis of your foot's morphology when renting ski boots, so that the in-store team can have you try on the pair that suits you best. Ultimately, you save time when choosing your ski boots, with the guarantee of having a comfortable model.

If you have your own pair of ski boots, it may be wise to request a Boot Fitting in-store if pain or discomfort is felt, if your boots have deformed with wear or if you notice morphological changes in your feet.

How much does a Boot Fitting cost?

The price of a Boot Fitting is not fixed, and several factors can influence the final cost:

• the store and its pricing policy;

• the interventions performed on the boot: sole adjustment, custom liner, shell deformation, etc.;

• Premium options, such as injected liners or custom insoles;

• Boot Fitting as an additional service or included in the purchase of new boots.

Depending on these criteria, the price generally ranges from approximately €50 to €300 per pair of ski boots.

Get a Bootfitting at a Sport 2000 store to prepare well for the season

As the winter sports season approaches or just before hitting your first slopes of the season, it's the ideal time to get a Boot Fitting. Contact a Sport 2000 store to take advantage of this service and improve your comfort on the slopes, reduce fatigue, and eliminate pain related to ill-fitting boots!

Sport 2000 stores indeed benefit from advanced technologies with morphological analysis machines, shell deformation tools and custom liner design. In addition to the equipment, the expertise of in-store advisors will allow you to get informed advice to find the most suitable ski boots, as well as to equip yourself with insoles, choose the right socks, etc.

Need more advice to equip yourself for skiing? Discover our guides to choose ski boots for children, choose cross-country ski boots, choose your ski equipment without making a mistake, etc.

Some Sport 2000 ski shops may offer you theft and breakage insurance protecting you in case of loss or damage to your skis or snowboard.

This guarantee only applies to certain products offered for rental.

To find out the practical details of this guarantee, please contact your Sport 2000 store.

As our network of Sport 2000 ski shops includes many winter sports enthusiasts, it is not uncommon to come across a ski instructor there who can advise you on a ski school or accompany you on the slopes.

Do not hesitate to contact your Sport 2000 store if you need to learn or improve your ski practice.

No need to go to the ski lift reception. Some Sport 2000 ski shops offer ski pass sales.

You kill two birds with one stone. Buy your pass directly in-store when picking up your rental equipment or while shopping.

Wondering where to stay during your ski trip? Perhaps you didn't know, some Sport 2000 ski shop owners are hoteliers or can advise you on accommodation options. Their knowledge of the resort will be a great help in your search.

So don't hesitate to contact your Sport 2000 store to let them know your criteria.

Some Sport 2000 ski shops accept the loyalty card allowing you to benefit from an additional 5% discount on your ski rental upon presentation of the card.

Note that this loyalty advantage is also available on the website location-ski.sport2000.fr by entering your card number when booking your ski equipment online.

Request your card

Some stores accept loyalty vouchers issued under the Sport 2000 loyalty program.

In fact, if you have a loyalty card, have accumulated enough points, and are linked to the Sport 2000 ski store, you will receive a voucher from your store allowing you to benefit from a value reduction on your next in-store purchases.

Because ANCV holiday vouchers can be used to pay for all or part of your leisure activities, many Sport 2000 ski shops accept them under certain conditions.

To find out about these conditions, please contact your Sport 2000 store directly.

Outside the ski season, some of our Sport 2000 stores in resorts offer bicycle rental.

A good ecological way to visit the surroundings or to experience new sensations by hurtling down winding trails on your mountain bike.

Please contact your Sport 2000 store to find out more about the bikes and accessories available for rent.

More info on bike rental

Find Sport 2000 stores in resorts that offer bike rental / repair / maintenance services by clicking here