FAQ about my reservation

If you encounter problems making your reservation, please contact our customer service via the website or by e-mail at serviceclient@sport2000.fr.

Your confirmation is sent by email and is instant and automatic if you pay by credit card or via your Paypal account.

First check that this email is not in your spam.

If not, please contact us via this site or by email at: serviceclient@sport2000.fr.

You are legally required to present a booking confirmation so that the store can provide you with the equipment you have rented.
However, if you do not have this confirmation at pick-up, you will be asked to provide:

• Your booking number and the name used for this booking if you made your rental via our website.

• Your booking number, your name, or the email address used for this booking if you made your rental via your mobile phone.

Only customers who have made a reservation can give their opinion on the store.

To do this, a satisfaction survey is sent to you by email, 3 days after your last day of skiing.

This survey consists of 6 questions, the answers to which will determine your average rating for the store.

Payment for rental using a Sport 2000 gift voucher or gift card cannot be made online or in a Sport 2000 Montagne store. 

List of participating stores 

More information 

Two options are available to you:

1. Pay the full amount of your rental on our website.

2. Pay deposits  for an amount of 30% of the rented equipment plus administration and insurance fees if you have subscribed to them, then pay the balance in store when you pick up your equipment (available depending on the stores)

The reservation confirmation email includes all your rental information and can be presented as an invoice.

However, if you wish, we can send you an invoice for your reservation.
This can only be issued after your rental period has ended

In accordance with the General Terms and Conditions of Rental, reservation modification is not possible on the Site.

Only our customer service is authorized to make modifications upon the Client's request sent by e-mail to serviceclient@sport2000.fr specifying:

• in the subject of the e-mail "Reservation modification",

• in the body of the e-mail the reservation number and the nature of the modification.

Only the Client requests listed below will be accepted:

• Addition or removal of equipment and services within the store where the reservation was made.

• Modification of the rental period within the store where the reservation was made.

• Change of store for the same rental period.

Under restriction of the following conditions:

• If the Client modifies their reservation and the Rental fees are higher, the difference will be billed at the current rate of the Rental Store. The Company retains the initially paid amount. The additional amount will be integrated into the balance to be paid in store.

• If the amount of the modified reservation is lower than the initially invoiced price:

  • In the event that the client paid 100% of their reservation online, the difference  will be deposited into the bank account used for payment within a maximum of 30 days.

  • In the event that the client only paid a deposit online, the difference will be deducted from the balance to be paid in store.

• If the Client modifies their reservation less than 48 hours before the start of their Rental, this modification will be considered a cancellation of the previous reservation under the conditions described in Article 7 below.

Cancellation before equipment collection

In accordance with General Rental Conditions, cancellation of a reservation is not possible on the Site.

Only our customer service is authorized to proceed with cancellations upon Client's request sent by email to the address serviceclient@sport2000.fr by specifying :

• in the subject of the e-mail « Reservation Cancellation »,

• in the body of the e-mail the reservation number as well as the reason for cancellation.

Cancellation is governed by the conditions stated in the following table :

Nevertheless, in the event that the cancellation is the consequence of a force majeure event suffered by the Client, which they must justify, the Company will retain the processing fees of €3.90 including VAT and will refund the balance of the amount paid by the Client within a maximum of 30 days.

As soon as a cancelled reservation is subject to a refund to the Client, it will be made by :

• Credit to the bank card used during the transaction.

• Credit to their Paypal account used during the transaction.

Cancellation after equipment collection

After equipment collection, once the Client has collected the Equipment in store, cancellation is no longer possible. The Client cannot claim any refund of the amounts committed during the reservation.

Your reservation is automatically saved in your cart and remains active for 7 days.

During this period, you do not need to select the items you have chosen again; they remain in your cart, and you can remove or add items at any time.

If you plan to go with several people to one of our resorts in France, Sport 2000 offers you its advantageous Tribu offer:

• 5% additional discount from 4 rental packs,

• 10% additional discount from 7 rental packs

To take advantage of this offer, nothing could be simpler: enter the code "TRIBU" after adding 4 or more packs to your basket.

Renting your equipment at Sport 2000 is therefore even more economical if you ski in a group.

With your Sport 2000 loyalty card, you can claim a minimum of 5% discount when renting your equipment on our website.

This discount percentage may increase depending on the offers available.

However, you will not accumulate points on your card through rental.

To enjoy the benefits of your loyalty card, you must enter your card number when making your reservation.

Request your card

Some of our promotions are applied automatically based on the contents of your cart.

For promotions requiring a promotional code, this is done in your cart or during the 'options' step of your reservation, after selecting the equipment. Enter and validate your promotional code. The discount will then be applied if the offer is still valid.

If you forgot to enter your promotional code when booking but still wish to use it, you will need to cancel the initial booking and make a new one by entering and validating your promotional code during the 'options' step or in your basket.

If your promotional code does not work, there could be two reasons:

1. It is no longer valid: please check the validity dates of the promotional code.

2. Your cart does not meet the conditions for applying the promotional code.

If you wish to benefit from the 7th free rental day for 6 days booked, you just need to select a 7-day range when booking online in France.

Sport 2000 will refund you 100%* of your reservation if you are unable to ski due to the current sanitary context, in the following cases:

• You are in a region subject to travel restrictions (travel ban or quarantine)**

• Your plane or train has been cancelled due to Covid-19**

• Your accommodation is unable to host you due to Covid-19**

You have up to 48 hours before your 1st day of skiing to cancel your reservation.

In case of cancellation, Sport 2000 will refund the entire payment you made online (Refund excluding processing fees of €3.90).
*Upon presentation of proof.

Yes, if the resort you are going to is subject to a travel restriction during your ski period, or if the resort has closed its ski lifts for an indefinite period due to Covid-19.

You have up to 48 hours before your 1st day of skiing to cancel your reservation.

Sport 2000 will refund you the full payment you made online (Refund excluding handling fees of €3.90).

Yes, if you or a member of your group is subject to an isolation obligation*, you have up to 48 hours before your 1st day of skiing to cancel your reservation.

Sport 2000 will refund the total amount of the payment you made online (Refund excluding processing fees of €3.90).

*To be able to cancel under this reason, you must provide a medical isolation certificate covering all or part of the booking period.

Sport 2000 stores welcome you all winter in compliance with health standards.Sport 2000 Our teams do everything possible to protect you and prevent the spread of Covid-19.

Wearing a mask is mandatory inside our stores and related areas (lockers, childcare area, etc.). Sport 2000 teams will also be equipped with certified protective masks. Hand sanitizer will be available for self-service at the entrance of each store.

We kindly ask our customers to respect barrier gestures and social distancing in our Sport 2000 stores.

As the health situation is subject to change, Sport 2000 will make every possible effort to adapt to restrictions.