FAQ on stay dates
Do you have questions about your rental period? Please browse our frequently asked questions.
Your frequently asked questions about your stay dates
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What are the minimum and maximum rental durations for the equipment?
You can book your equipment online from 1 day of skiing up to 14 days.
Also note that if you book for a 7-day stay in our stores in France, your 7th day of rental is free.
If you wish to rent for a longer period, you can do so by making multiple reservations.
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Can I book last minute?
The booking deadline is between 0 and 24 hours before the start of the rental, depending on the store.
However, it is advisable to book in advance to ensure that the equipment you want is available.
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Can I adjust my rental days?
If you only want to ski on certain days or not all ski together on the same days, you have the option to adapt your rental by making several reservations.
For example:
If you ski from Sunday to Friday except Tuesday, you must make a first reservation from Sunday to Monday and a second from Wednesday to Friday.
If you are going as a pair but one of you wants to ski from Sunday to Wednesday and the other from Monday to Thursday, you must make a reservation per skier.
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If I have to cut my stay short, will I be reimbursed for the non-skied days?
If you have to interrupt your stay, you can only be reimbursed if you have subscribed to multi-risk ski insurance and meet the General Insurance Conditions.
