FAQ
Do you have questions about your ski rental at Sport 2000? You've come to the right place.
This page gathers all the answers to the questions you have before, during, and after your online reservation: about equipment, services, prices, payment, cancellation, or in-store pickup.
Browse the themes below or use the search to quickly find what you need.
Services & Options Sport 2000
Insurance, cancellation & Multiride option
Secure your stay with our multi-risk ski insurance (breakage, theft, cancellation or interruption) from €1.50/day/child and €2/day/adult. Want to vary the pleasures? The Multiride option allows you to change your equipment up to 2 times during your stay (e.g. switch from skiing to snowboarding).
Practical in-store services: Luggage storage, custody & delivery
Make your stay in resort easier: take advantage of secure lockers with shoe drying, equipment custody, shuttles to the slopes or delivery of equipment directly to your accommodation. Most of our shops also have maintenance workshops (waxing, sharpening) and custom Boot Fitting.
Decreasing rates, 7th day free & loyalty benefits
Save money on your rental: most stores apply decreasing rates and offer you the 7th day of rental (in France). Pay easily with the Sport 2000 loyalty card (-5% additional), ANCV Connect holiday vouchers or take advantage of our summer services (bike rental and workshop).
Online booking, payment & modifications
Payment, confirmation & supporting documents
Choose to pay 100% online or a 30% deposit (balance in store). The reservation confirmation is sent instantly by email and serves as proof when collecting the equipment upon presentation of your reservation number or email.
Modifications, cancellation & refund
In case of errors in dates, store, or equipment, send your request by email to customer service. In case of cancellation before your stay, refund conditions apply depending on the remaining time before your first day of skiing.
Tribe discounts, promo codes & loyalty cards
Save on your stay: take advantage of the Tribe offer (up to -10% from 7 packs), enter your loyalty card (minimum -5%) or your promotional code directly in the cart. Tip: the cart is automatically saved for 7 days.
Pickup, equipment selection & rental guarantees
Collection, return & equipment included
Collect your equipment from 5 PM the day before your first ski day at no extra cost. Poles are systematically included with your skis, and you can also rent boots only, skis/snowboards only, or alternative sliding equipment (sleds, snowshoes).
Children's, adults' & beginners' ranges
Adapted equipment is offered for all profiles: Baby, Junior and Teen ranges according to age and size, Blue skis or economical Primo Pack for beginners. Thanks to the Multiride option, try other practices by switching from skiing to snowboarding during your stay.
Guaranteed maintenance, deposit & insurance
Each piece of equipment is rigorously maintained (skis waxed and sharpened, boots and helmets disinfected). Protect your equipment against breakage and theft with comprehensive insurance (from €1.50/day), and enjoy the possibility of repurchasing tested equipment at the end of your stay.
Rental duration, last-minute bookings & modulation
Rental durations & 7th day free
Book your equipment online for a duration ranging from 1 to 14 consecutive days. For any 7-day booking in our stores located in France, automatically enjoy the 7th day of rental free. Longer stays are also possible through successive bookings.
Last-minute booking & day adjustment
Anticipate your stay or book last minute (up to 0 to 24 hours before the start of the rental, depending on the stores). If you don't ski every day or if members of your group have different dates, you can easily adjust your stay by making several distinct bookings.
Interruption & non-skied days
If you need to shorten your vacation or interrupt your practice on site, reimbursement for non-skied days is guaranteed if you have subscribed to our multi-risk ski insurance (subject to compliance with the General Terms of Insurance).
Store locations, skiing abroad & weather conditions
International presence & summer skiing
Find Sport 2000 stores in 7 European countries (France, Germany, Austria, Switzerland, Italy, Czech Republic). Also enjoy summer skiing thanks to our stores open on the Tignes (Val Claret) and Les 2 Alpes glaciers.
Store availability & snow report
Check the snow depth live on our resort pages. If a store does not appear for booking, it may mean that the resort has not yet opened, that it is experiencing a temporary closure of the slopes, or that the equipment stock is fully booked.
Resort closure & refunds
Ski with peace of mind: if the resort has to close all of its ski lifts for at least one full day during your stay, you will be entitled to a refund of your deposit.
