According to our Rental Terms and Conditions, bookings cannot be cancelled via the website.
Only our customer services department is authorised to cancel bookings at the Customer’s request. If you wish to cancel your booking, please send an email to serviceclient@sport2000.fr with the following details:
Cancellations are subject to the conditions set out in the table below:
| Details of cancellation | The Company retains | The Company refunds to the customer |
| The Customer cancels their booking on the day it was made and/or more than 30 days before the start of the rental period | Administrative fees of €3.90 inc. VAT | The remaining balance of the amount paid within 30 days |
| The Customer cancels their booking between 30 and 7 days before the start of the rental period | Administrative fees of €3.90 inc VAT + 9% of the Hire Equipement amount
|
The remaining balance of the amount paid within 30 days |
| The Customer cancels their booking between 6 and 3 days before the start of the rental period | Administrative fees of €3.90 inc VAT + 15% of the Hire Equipement amount |
The remaining balance of the amount paid within 30 days |
| The Customer cancels their booking less than 3 days before the start of the rental period | Administrative fees of €3.90 inc. VAT + 30% of the Hire Equipement amount |
The remaining balance of the amount paid within 30 days, if payment has been made in full |
If the cancellation is the result of force majeure, of which the Customer must provide proof, the Company shall retain the administrative fees of €3.90 inc. VAT and refund the remaining balance of the amount paid by the Customer within 30 days.
In the event that the Customer is to be refunded for a cancelled booking, this refund shall be paid by:
Cancellation is no longer possible after the Customer has collected the equipment from the shop. The Customer cannot attempt to claim any refund of the sums paid for their booking once they have taken possession of their equipment.